FAQ

Frequently Asked Questions

On this page we have gathered some of the most frequently asked questions.
If you have a question that you cannot find the answer to, please contact us via the contact page.

What does FSC-certified products mean?

The Forest Stewardship Council – or FSC certification – is the global gold standard for long-term, sustainable forest management.
The FSC label is your guarantee that our products are made from responsibly managed forests, both for the sake of nature and the social conditions in the forests from which the wood originates.
Certification is required to be able to follow the wood from the forest to the finished product – no matter how many links there are between the forest and the place where it is sold.
Steens Group achieved FSC certification in 2008. All our products are now made of 100% certified wood.

We do a lot of preparation before a piece of furniture is put into production. All our products are approved by the Danish Technological Institute (DTI), and our children’s furniture in particular has obtained a wide range of safety approvals.
Please ask your contact person for more information about our safety approvals.

Dropshipping is a term for orders that are ordered via the dealer but are shipped directly from the manufacturer. When the customer places an order with you, the order is automatically forwarded to us, and then we take care of the rest. 
In other words, you do not need stock or even physical outlets to sell our products. Our furniture just has to be included in your product range. 
The end-user cannot buy goods directly from us.


All Steens Group’s products are covered by a 2-year warranty. 
Claims must be made by contacting the dealer who sold you the product. Steens Group will then send new spare parts for replacement, either to the dealer or to you. This will be agreed individually between Steens Group and the dealer.

We do not sell directly to end users. For more information about where you can buy Steens Group’s furniture, please contact us on +(45) 8970 7118 or via the contact page.

We offer complete picture packages of all our furniture. We have gathered all our room setting images, product images, dimensioned drawings, assembly instructions and press releases on our download site.
If there is anything you need, you are very welcome to contact marketing at lkn@steens.dk

We have gathered all our room setting images, product images, dimensioned drawings, assembly instructions and press releases on our download site.
If you need anything, you are very welcome to contact marketing at lkn@steens.dk

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